Studies demonstrate that Tesla has forged a unique bond with its customers. Last year, Consumer Reports found that Tesla has the highest rate of customer satisfaction of all car brands. Now, according to more recent research conducted by Experian, it turns out these high levels of satisfaction are translating into exceptionally high rates of customer loyalty as well
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Though its stock price has fallen and the NHTSA is launching an investigation into a pair of on-the-road fires, the Tesla Model S remains the darling of both Wall Street and the automotive world. Besides, all that matters at the end of the day is happy customers, and the Tesla Model S has the happiest customers of any car out there.
A recent Consumer Reports satisfaction survey gave the Tesla a 99/100 rating, the highest rating the independent product testing magazine has seen in years. That is damn near perfect, and the next-best car, the Porsche Boxster, got a 95, with the Porsche 911 and the Chevy Volt both tying at 91 points each.
Consumer Reports also gave the Tesla Model S a 99/100 rating in its own tests, and the electric luxury sedan is one of the safest cars ever tested by the NHTSA. That said, the survey was conducted in the spring, before the first Tesla flambe made front page news, though the owners of both ruined Teslas have pledged to buy again.
That is some serious customer satisfaction, and another feather for Elon Musk’s crowded hat.
Source: Consumer Reports
Tesla Model S Gets #1 Customer Satisfaction Rating was originally published on: CleanTechnica. To read more from CleanTechnica, join over 30,000 other subscribers: RSS | Facebook | Twitter.
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